Find answers to common questions about our resort
You can make a reservation through our website's booking system, by email at [email protected], or by phone at +33 4 79 08 00 00. We recommend booking in advance, especially during peak season.
Our standard cancellation policy allows free cancellation up to 7 days before arrival. Different terms apply during peak season. Please refer to our Terms & Conditions for detailed information.
Yes, we require a 30% deposit to secure your booking. The remaining balance is due 30 days before arrival.
Check-in is from 15:00, and check-out is until 11:00. Early check-in and late check-out may be available upon request, subject to availability.
Pets are welcome in selected accommodations with prior arrangement. Additional charges may apply. Please inform us when booking.
Yes, room service is available 24/7 for hotel rooms and selected chalets. A menu is provided in your room.
Yes, we have a fully equipped ski rental shop on-site. We recommend pre-booking during peak season to ensure availability of your preferred equipment.
Yes, we offer private and group ski lessons for all levels through our ski school. Lessons can be booked at the reception or in advance.
We offer various activities including spa treatments, snowshoeing, ice skating, and indoor sports. Our concierge can help arrange additional activities.
We have multiple restaurants including a fine dining restaurant, casual bistro, and bar. Breakfast is included with most room rates.
Yes, our restaurants can accommodate various dietary requirements. Please inform us of any specific needs when booking.
Our spa features indoor pool, sauna, steam room, and treatment rooms. Spa access is complimentary for hotel guests.
Yes, we provide transfers from Geneva, Lyon, and Chambéry airports. Please book at least 48 hours in advance.
Yes, we offer secure underground parking for all guests. Valet parking service is also available.
Yes, we provide complimentary shuttle service to the ski lifts and within the resort area.
Our team is here to help you with any additional questions you may have.